December 8, 2017

Transparency and Accountability in Public Service Delivery – TAPSD

COVERAGE AREA: Lusaka and Ndola districts.

DONOR: Zambian Governance Foundation (ZGF)

PROJECT SPAN: 2014 – 2015

Status: Ended

Brief Summary:

The Transparency and Accountability in Public Service Delivery (TAPSD) project was an initiative that was aimed at widening the reach of the implementation of the National Anti-Corruption Policy (NACP) by contributing to the achievement of one of the key outputs of the policy which is ‘Streamlined cumbersome bureaucratic and complex procedures in public service delivery’. These interactions usually involve issuance of permits or licenses, provision of basic public services, expediency of obtaining contracts with state institutions or legal proceedings etc. This project focused more specifically on contributing to the output indicator which measures the percentage of selected MDAs where public service procedures and service charters have been developed, reviewed and revised.


  • To increase disclosure of simplified public service delivery procedures.

  • To increase stakeholders’ collaboration with target MDAs in joint initiatives that promote transparency and accountability.

  • To increase citizens’ knowledge on service delivery procedures.

Timeline and Achievements

  1. A baseline survey was conducted to ascertain the levels of knowledge of citizens on procedures to follow when acquiring public services and how to avoid corruption, the knowledge of the type of public services that are provided in the two institutions and knowledge levels on the existence of anti-corruption tools as well as how these tools are used. This activity was done in 2015 in both Ndola and Lusaka.

  2. After the baseline study was done, consultative meetings were held to facilitate the signing of the Memorandum of Understanding (MOU) between TIZ, RTSA and Zambia Police. The purpose for signing the MOU was to allow for collaboration between officers from RTSA, ZP and TIZ in the implementation of this project.

  3. The anti-corruption capacity building workshops were also held in 2015 to sensitize the Officers from Zambia Police and RTSA both from Ndola and Lusaka, on the project, issues concerning corruption, as well as sharing the findings from the baseline survey but also get some information from the officers on the services that were being included in the development of service charters and the how “2” avoid corruption materials.

  4. The Service Charters and how “2”avoid corruption materials were developed in 2015 and consultative meetings were being held to finalise and print the documents.

  5. After the printing of all the materials, came the official launch of the materials. The launch was done separately for the Road Transport and Safety Agency (RTSA) and for Zambia Police. In each case key stakeholders were invited to the launch including the media. The Road Transport and Safety Agency were first to launch in July 2016 while the Zambia Police launched their materials in September on 21st, 2016.

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